We ship to Sweden, Europe, the USA, and the UK. If your country is not on our list, please let us know, and we'll gladly look into shipping options for you. Please note that customs duty may be applicable for certain regions.
Our shipping rates typically range from 5€ to 15€, depending on your location.
Should you wish to exchange a product, please reach out to us within 14 days of receiving your order. The product must be unused and undamaged for us to process a refund. Kindly note that return shipping costs and insurance during transit are the responsibility of the customer. We recommend sending the package with a tracking ID for your convenience.
Our delivery times vary from 3 to 14 days. Once your order is dispatched, you'll receive an email containing shipping details and a tracking number, allowing you to monitor your purchase's progress.
No need to worry if you ordered the wrong size. Simply contact us at email@example.com, and we'll assist you in choosing the correct size or making an exchange.
To help you pick the right size, we've prepared an article on sizing guidelines here. If you have any more questions, feel free to email us with your dog's measurements, and we'll be happy to assist you in finding the perfect fit.
For product returns, please send us an email at firstname.lastname@example.org, and we will guide you through the return process.
RIPPLE SOFT vs. RIPPLE
Ripple Soft leather is slightly thinner compared to the standard Ripple. This results in a subtle increase in softness, though the distinction is not overly pronounced.
Ripple Soft measures at 2mm in thickness, whereas Ripple boasts a thickness of 2,8mm.
Our leather is sourced from a renowned Italian tannery with a legacy of over seventy years in naturally tanned leather production. This tannery places a strong emphasis on eco-conscious practices, ensuring minimal environmental impact. Rest assured, no animals are harmed for their skin; the leather comes from the by-products of the food industry.
Our collars and leashes are meticulously handcrafted in Stockholm, reflecting our commitment to quality and craftsmanship.
Proper care and maintenance will allow your vegetable-tanned leather products to develop a beautiful patina over time. Exposure to sunlight may lead to changes in color. To clean the leather, we recommend using a mild leather soap. Be cautious with chemicals and detergents, as they can affect the leather's surface. Always conduct a patch test on a small area before applying any product to the entire collar or leash.
COLLABORATE WITH US
We're always on the lookout for new members to join the SCADO family! Feel free to contact us at email@example.com if you're interested in collaborating with us.
Should you have any inquiries or require assistance, please don't hesitate to reach out to us at firstname.lastname@example.org. We're here to help!