FAQ

WHERE DO WE SHIP?  Sweden, Europe, USA & UK. If your country is not listed please let us know and we will look it up for you.

 

HOW MUCH IS SHIPPING? Between 5 - 20€

 

RETURN POLICY?  If you would like to exchange any product please contact us within 14 days. The product needs to be unused and not damaged in any way for us to make a refund. The customer will pay the return shipping and the customer is responsible for insurance during the return shipping. Make sure to send the package with tracking ID.

 

WHAT IS THE DELIVERY TIME?  3-14 days depending on where you live. As soon as your order is shipped you will receive an email with shipping details and tracking number to follow your purchase. 

 

CAN I CANCEL AN ORDER WHEN ITS BEEN PLACED? Send us an email to info@scado.se and we will help you as soon as possible with your change of order.

 

OOPS I ORDERED THE WRONG SIZE? No worries! Send us an email at info@scado.se and we will help you change the size. 

 

HOW DO I PICK THE RIGHT SIZE? We have made an article about picking the right size here. If you have more questions feel free to send us an email with the measurements of your dog and we will help you choose the right size.

 

HOW DO I MAKE A RETURN OF A PRODUCT? Send us a email to info@scado.se and we will help you with your return.

 

WHERE DOES THE LEATHER COME FROM? The leather we use is a vegetable tanned top quality leather from one of the oldest and most famous tanneries in Italy. The leather that we use is a rest product from meat industry and the animals are not breed for its skin.

 

WHERE DO YOU PRODUCE YOUR PRODUCTS? Our collars and leashes are produced by hand in Stockholm. 

 

COLLABORATE WITH US?  We are always looking for new members to the SCADO family! Holla at us info@scado.se

 

CONTACT?
heyscado@gmail.com